Kit Adda Official Policy
Shipping & Return Policy
Clear guidelines for delivery timelines, prepaid orders, and damaged item replacements.
PLEASE NOTE
- Prepaid orders only
- No returns or exchanges
- Exchange / replacement only if the product arrives damaged or wrong
- Unboxing video is mandatory for any damage / wrong-product claim
1. Delivery Timelines & Dispatch
We ship orders across India through trusted courier partners (BlueDart, Delhivery, DTDC, XpressBees).
- Delhi NCR: Delivery within 2–3 days
- Pan-India: Delivery within 3–6 days
- Order Processing: 24–48 hours for standard orders (custom player printing may take an additional 24 hours).
- Live Tracking: Tracking link and AWB number are automatically shared via SMS, WhatsApp, and email upon dispatch.
2. No Returns & Sizing Policy
We strictly do not accept general returns, refunds, or size exchanges once an order is delivered.
Please ensure you double-check our Size Guide on the product page before placing your order. If you need sizing guidance between Fan version (regular fit) and Player version (slim fit), feel free to message our support team on WhatsApp before ordering.
3. Damaged or Wrong Product Replacement
We only provide replacements if:
- The product received has physical manufacturing defects or tears.
- You received the incorrect jersey model, size, or player name/number printing compared to what was ordered.
4. Mandatory Unboxing Video Guidelines
An unboxing video is mandatory to process any replacement or damage claim:
- The video must start from the unopened, sealed courier bag with the shipping label clearly visible.
- The parcel must be cut open and product checked in one uncut, continuous video clip.
- You must notify us via WhatsApp at +91 93159 63809 within 48 hours of delivery.
- Claims without a complete unboxing video cannot be entertained.
5. Need Help With Your Order?
Have a question about tracking or an upcoming drop? Contact us anytime: